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Payment & Security
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During the Covid-19 Pandemic we are not accepting returns at this time
All vintage / used equipment sales are final.
All other musical instruments bought online or shipped (guitars, banjos, drums, etc...) are subject to a 48-hour return policy. If you are not satisfied with an instrument you have 48 hours after delivery confirmation to contact us and explain why. All shipped returns are subject to approval and may be subject to a 15% restocking fee. Returns must include all original packaging and accessories.
All other items (amplifiers, pedals, etc.) as well as all items bought in-store are sold as-is and all sales are final. Vintage keyboards and all electromechanical devices are also sold as-is with local pick-up only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.